Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a retailer for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can retailers edit or remove reviews?
No. Ford personnel and/or retailer personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or retailer)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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A retailer representative will reply within 24 hours to schedule your test drive.
Thank you for your interest in the all-new . Shortly, you will receive a phone call from a dedicated Black Label representative from
In addition to providing you with the specific vehicle information you requested, this person will help ensure a seamless buying experience. If you would like to speak with someone sooner, please do not hesitate to contact:
* Some Lincoln Black Label Member Privileges may not be available outside a 30 mile radius of Black Label Retailers. Please contact your Black Label Dealer for more information.
We look forward to providing you with the ultra-premium experience that is a hallmark of Lincoln Black Label.
If you would like to contact your Concierge directly, please call (800) 301-5729.